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Shipping, delivery and return
Our shipping partners are Myparcel and DHL
PACKAGE POST
Europe - without customs forms
Do you want to ship within Europe to a country where no customs forms are required? This is sent by MyParcel.
Rates change regularly. This may differ per country.
The current rates are used in our webshop.
When ordering you will see what the shipping costs are before you place the order.
Is your order with us before 16:00? Then it will be sent the same working day *.
* This can not be guaranteed at the time of holidays or holidays.
During holidays it may be that parcel delivery is longer on the road due to busy times.
In a single case, the delivery time may be slightly longer.
Unfortunately, we have no influence on delivery services and something can always go wrong, so a shipment is delayed.
You always receive tracking code in the mail for parcel service.
Where is my package?
https://www.postnl.nl/en/
How long does it take before delivery takes place?
https://www.internationalparceltracking.com/#/search
Europe - with customs forms + rest of the world
Does your order need to be shipped to countries within Europe where customs formalities are required or all other countries in the world? Then you will see automatically what the shipping costs are during your order.
Is your order with us before 16:00? Then it will be sent the same working day *.
* This can not be guaranteed at the time of holidays or holidays.
The shipping partner DHL will handle your package.
Rates change regularly. This may differ per country.
The current rates are used in our webshop.
When ordering you will see what the shipping costs are before you place the order.
During holidays it may be that parcel delivery is longer on the road due to busy times.
In a single case, the delivery time may be slightly longer.
Unfortunately, we have no influence on delivery services and something can always go wrong, so a shipment is delayed.
You always receive tracking code in the mail for parcel service.
Where is my package?
https://www.dhlparcel.nl/en/consumer/track-and-trace
How long does it take before delivery takes place?
https://www.dhlparcel.nl/en/consumer/support/delivering/delivery-time
Package not received due to a wrong address
Address details must be entered correctly.
You will receive an email after placing the order in which you can check your details and adjust them if necessary.
As soon as you have received notification that the order has been sent, we will no longer be able to change this information.
Packages with an incorrect address will be returned to us within a few days, together with a return shipment account.
Different rates apply for addresses abroad.
The costs to resend the package to the correct address are the regular shipping costs + the return costs for a package or the return costs for letterbox mail.
If you want to cancel the order, then that is also possible. The return costs are then deducted from the amount you receive.
Returns
With us you have standard 14 days return policy for your order.
14 days return policy
You have the right to return these items within 14 days after receiving your articles.
You should always contact us first by email ([email protected]).
Then you must send the articles together with a copy invoice to us.
This is only possible for shipments within the Netherlands.
Furthermore, the article must be in undamaged condition and complete (if reasonably possible). Items that are damaged are not credited, but are taken.
If all items are complete, the amount will be transferred to your account within 14 days.
The costs and the risk for the return shipment are for your account, so keep the proof that you get from your postal agency.
In case of under-franking of the package you have sent to us, we will charge you for the costs it incurs.
Return address
Items that are returned must be sent to:
Haakpret
Visven 8
5464 NK, VEGHEL
The Netherlands
Only returns sent to this address will be processed.